Frequently Asked Questions
Q: Are you licensed and insured?
A: Yes, we maintain active business licenses with the Cities of Tucson, Benson, Sierra Vista and the Towns of Marana and Oro Valley. We are permitted to set up in all eligible City of Tucson Parks, Pima County Parks, Town of Marana Parks, Oro Valley Parks, Rancho Sahuarita Parks, Benson Parks and Sierra Vista Parks. Additionally we carry full liability insurance.
Q: Does the price include delivery, set-up and take down?
A: Yes, although additional fees may be charged for areas further out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: We currently deliver to zip codes in 25 cities/towns to include Tucson, South Tucson, Oro Valley, Marana, Sahuarita, Green Valley, Davis Monthan AFB, Vail, Catalina, Oracle, Eloy, Casa Grande, Picacho, Amado, Nogales, Rio Rico, Red Rock, Picture Rocks ,Three Points, Sells, Benson, Huachuca City, Wilcox, Sierra Vista, Hereford and Palominas.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you have the entire time to play.
Q: Do you clean the jumping castles regularly?
A: Yes. Desert Jumping Castles staff cleans both the jumping castles and concession equipment before every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit at all times. Once unplugged they deflate. That is why we require an outlet within 50' of the unit or generator.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most do NOT have electricity and even if they do, most REQUIRE the use of a generator when setting up an inflatable. We rent generators at a reasonable cost and we even fill them up with gasoline for you!
Q: Can I use my own generator?
A: No. We cannot be responsible for the condition of your generator at the time of rental, therefore you must rent one of ours.
Q: What payments do you take?
A: Cash and credit cards. If paying by cash please have exact change as the drivers do not carry additional cash. If you feel happy with the job your delivery person did for you, please feel free to tip them! For corporate and school accounts only we will accept payment by business check.
Q: What if we need to cancel?
A: You have up until the day before your event to cancel without a penalty. If you need to cancel less than 24 hours before your event for any reason, including weather, your payment will become non-refundable or you may opt for a raincheck which will keep your payment on file and we can reschedule your event for a later date. Your $50 is non refundable for any reason and must be pay at time of your reservation. Once we've set up, however, no refunds will be given due to changes in weather or if you decide to end your party prior to the scheduled end time.
Q: Do you require a deposit?
A: Yes. For all jumping castle reservations a minimum deposit of $50.00 non refundable is required at the time of booking which must be paid by credit card. The remaining balance may be paid prior to the day of your event or on the day of your event to the delivery person. If choosing to pay the delivery person the balance must be paid prior to the equipment being set up and it must be paid in cash. For all other orders (pinatas, tables and chairs, etc) we require a minimum deposit of 50% at the time of booking. If you are ordering a custom character pinata the minimum deposit required is $20.00 non refundable.
Q: How big are the jumps?
A: Most of our jumps (for example our standard jumps and character jumps) are either 13'x13' or 15'x15'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt measure your space to ensure it will fit. Jumps need room to be staked and and they need room for the blower. They cannot rub against walls or trees as this may cause damage. The size listed for each jump includes room for stakes, blower, etc. The jump may only be set up on a level surface and cannot be set up on rocks. Small gravel is ok.
Q: What surfaces do you set up on?
A: Our favorite surface to set up on is grass, but we can also set up on dirt, asphalt, gravel and concrete. We can set up indoors or outdoors.
Q: Are we responsible for the unit if it gets torn or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over time. If this happens, please be sure to let us know so we can remedy it as soon as possible. If, however, damage or theft occurs as a result of negligence (ie, not turning off the blower in high winds; leaving your party prior to scheduled end time and not alterting our staff) or intentional acts (ie, stabbing the unit with a pocket knife) you will be responsible for all damages up to and including replacement of the unit/blower which can cost thousands of dollars. We don't want you to be in that situation which is why we have you sign and initial on all of our of safety rules so you can be the trained operator. You also have the option of purchasing our protection policy for 7% of the rental charge during check out. Please be aware the protection policy does not cover damage that may be caused as the result of bringing food, beverages or silly string/spray paint etc inside the unit. In that instance you will be responsible for an additional cleaning fee.
Copyright 2013, Desert Jumping Castles(tm) (520) 405-0409